Technology is only part of the story.
Writing on engineering leadership, AI, automation and the organisational decisions behind technology change.
Notes from the work.
Reflections on trust, technology and the people who make it useful. Selected essays adapted from my LinkedIn series.
Engineering trust into enterprise AI
When AI starts acting in business systems, trust becomes an engineering question. Permissions, assurance and accountability create the conditions for adoption.
Read the essay →When people become the integration layer
Copying, chasing and reconciling are often symptoms of how work has been designed. Digitising a process is only the beginning.
Read the essay →From fascination with technology to engineering leadership
A detour to Apple’s Infinite Loop campus prompted a reflection on how curiosity develops into responsibility for the people who build technology.
Read the essay →From principles to everyday decisions.
Earlier writing on connected data, business alignment and the working environment.
From connected data to a useful AI workflow
My account of an Agentforce workshop attended on behalf of Virgin Media O2. We explored customer-data enrichment and automated sales preparation in a workshop prototype.
The article considers potential benefits and wider data-democratisation principles, rather than reporting measured production outcomes.
Read the essay →Business alignment has to reach everyday decisions
A perspective on shared direction, change ownership and consistent communication across an organisation.
Read the essay →Closing the gap between IT and reality
A reflection on the distance between architecture diagrams and everyday work, and why integration priorities should start with how people actually get things done.
Read on LinkedInSelected Publications
Contributed articles and an interview on engineering teams, enterprise technology and how work gets done.
Transforming How Your Business Works is the Key to Attracting Engineering Talent
Why flexible working, collaboration and automation matter when attracting and supporting engineering talent.
Read the articleRelated: From fascination with technology to engineering leadership →
How IT leads can build a high-performing environment for sales teams
How connecting tools, customer information and colleagues can help sales teams work more effectively. Written during my time at Slack and published as sponsored content.
Read the articleSlack still wants to help build your digital HQ
Mike Moore interviewed me at Salesforce World Tour in London about digital-first work, collaboration and connecting enterprise applications.
Read the interviewThe conversation continues.
I share further observations on engineering, technology and organisational change on LinkedIn.
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