Technology is only part of the story.

Engineering trust into enterprise AI

When AI starts acting in business systems, trust becomes an engineering question. Permissions, assurance and accountability create the conditions for adoption.

When people become the integration layer

Copying, chasing and reconciling are often symptoms of how work has been designed. Digitising a process is only the beginning.

From fascination with technology to engineering leadership

A detour to Apple’s Infinite Loop campus prompted a reflection on how curiosity develops into responsibility for the people who build technology.

From connected data to a useful AI workflow

My account of an Agentforce workshop attended on behalf of Virgin Media O2. We explored customer-data enrichment and automated sales preparation in a workshop prototype.

The article considers potential benefits and wider data-democratisation principles, rather than reporting measured production outcomes.

The career context →

Business alignment has to reach everyday decisions

A perspective on shared direction, change ownership and consistent communication across an organisation.

Closing the gap between IT and reality

A reflection on the distance between architecture diagrams and everyday work, and why integration priorities should start with how people actually get things done.

Transforming How Your Business Works is the Key to Attracting Engineering Talent

Written during my time at Slack, this piece explores the connection between the working environment, technical talent and collaboration.

How IT leads can build a high-performing environment for sales teams

A contribution on connecting tools, information and colleagues to help sales teams work more effectively. Published as sponsored content while I was at Slack.